Privacy Policy

This Privacy Notice for Nathan's Tech Support ("we", "us", or "our") describes how and why we collect, store, use and share your personal information when you visit nathanstechsupport.com or use our smart home setup and IT support services.

Questions or concerns? Contact us at nathan@nathanstechsupport.com.

1. What Information Do We Collect?

We collect personal information you voluntarily provide when contacting us through our website, email, phone or WhatsApp. This may include:

• Your name
• Email address
• Phone number
• Home address (if required for a home visit)
• Description of your tech issue or service requested

We do not process sensitive personal information.

2. How Do We Process Your Information?

We process your information to respond to your enquiry, arrange and deliver the tech support service you have requested, and send administrative information such as booking confirmations.

3. Legal Bases for Processing

Under UK GDPR we rely on Performance of a Contract (to fulfil the service you have requested) and Legitimate Interests (to respond to your enquiry and run our business).

4. When Do We Share Your Information?

We do not sell your personal information. Your contact form data is processed by Formspree (formspree.io) solely to deliver your message to us. We do not share your data with third parties for marketing purposes.

5. How Long Do We Keep Your Information?

We keep your information only for as long as necessary to fulfil the purposes outlined here, or as required by law.

6. How Do We Keep Your Information Safe?

Our website uses HTTPS encryption. Contact form submissions are handled by Formspree which employs its own security measures. No electronic transmission over the internet can be guaranteed 100% secure.

7. Do We Collect Information from Minors?

We do not knowingly collect data from children under 18. If you believe we have collected data from a minor, please contact us at nathan@nathanstechsupport.com.

8. Your Privacy Rights

Under UK GDPR you have the right to access, correct or delete your personal information, and to restrict or object to processing. To exercise your rights, submit a data subject access request or contact us directly.

If you believe we are unlawfully processing your data you may complain to the UK Information Commissioner's Office.

9. Do-Not-Track Features

We do not currently respond to Do-Not-Track browser signals as no uniform standard has been finalised.

10. Updates to This Notice

We may update this Privacy Notice from time to time. The revised date at the top of this page will reflect any changes.

11. Contact Us

Nathan's Tech Support
Worthing, West Sussex, United Kingdom
nathan@nathanstechsupport.com

12. Review, Update or Delete Your Data

To request access to, correction of, or deletion of your personal information, please submit a data subject access request.

This Privacy Policy was created with the assistance of Termly's Privacy Policy Generator.